Policies
Refund Policy
Last updated: 12 November 2026
We want you to love Cinepio. If it is not right for you, you can get your money back.
14-day money-back guarantee
If you ask within 14 days of your purchase, we will refund you in full. No questions asked.
How to request a refund
Either of these works:
- Email [email protected] with your order ID, from the email address you used at checkout if you can.
- Or simply reply to the receipt email you got after your purchase.
You do not need to give a reason, although we are always grateful to hear what we could do better.
What happens next
- Refunds are processed through our payment provider, back to your original payment method.
- Once the refund is issued, your license key is deactivated and the app will no longer accept it.
- Depending on your bank or card provider, the money can take a few business days to show up on your statement.
After the guarantee period
If more than 14 days have passed, get in touch anyway. If something is not working, we would much rather help fix it, and we will look at every request fairly. This does not affect any rights you have under consumer law where you live.
Questions
Email [email protected]. This policy is part of our Terms of Service.